FREQUENTLY ASKED QUESTIONS

 

What is a “printable” and how do I use it?
A “printable” is a digital piece of stationery that you receive via email that you print out and cut yourself. Our files arrive in your email inbox as a 8.5×11″ PDF that can be downloaded and opened on your computer using Adobe Acrobat (FREE version at http://www.adobe.com). You can print the file at home or take it to your local printer.

Can you print my invitations for me?
We currently offer professional printing services for some products. Please see a particular item page to see if professional printing is available, and the cost.

Will do you design a custom invitation for my party?
Yes! We do offer custom design services. Availability is limited and is dependent on schedule and time frame. Please email us at info@pineapplepaperco.com to inquire about availability, cost, and anything else you need!

Can you change the colors of the stationery?
Yes, we can change the colors of some (not all!) items. Additional fees will apply (starting at $10 depending on the project.) Please email us at info@pineapplepaperco.com before ordering to discuss any potential color changes.

Do you ever offer any coupons?
Occasionally we do offer exclusive discounts to our Instagram, Facebook and Newsletter followers. Follow us and you will be in on the action too!

Can I cancel or make changes to my order once it’s placed?
If you need to make changes to an order, please contact orders@pineapplepaperco.com as soon as possible. Additional charges may apply.
Digital/Printable Stationery orders are non-refundable.

What forms of payment do you accept?
We accept credit cards and Paypal.

How much is shipping?
Please see each individual item listing for shipping charges, if applicable. Shipping charges are based on your location and weight of the package.

How long does it take to process and ship my order?
If you are ordering a personalized item, following payment we will begin processing the changes to the file and you will receive it within 3 business days. If you need it within 24 hours, please click the “RUSH” option on the product page before checking out. Additional fees as listed will apply.
Note: Please make sure we have ALL of the information required to start (name, address, etc.), or there might be a delay!

Printed stationery generally ships within 5-6 business days, depending on production schedule and approval of the final digital proof. For RUSH options, please check the product page.

If an item is available for “Instant Download” it will be listed on the product page. Following payment, you will receive a link to download your purchased item.

Digital orders will be emailed to the email on the order receipt. Please make sure we have the correct email when you order!

Physical items will usually be shipped within 3-5 business days, unless otherwise stated on the product page.

If you don’t see your file in your email within the noted timeframe, check your email on the receipt and your spam folder. If it’s not there, please let us know and our designers will promptly resend the file.

What if my order arrived damaged?
Although this is very rare, please email help@pineapplepaperco.com to report the damage and submit pictures of the packaging, so we can contact the shipping carrier.

Do you accept returns?
We DO NOT accept returns or refunds.

Still have questions? We work hard for 100% customer satisfaction. Please contact us anytime.

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POLICIES

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COPYRIGHT

All designs are the personal property of Pineapple Paper Co. and are for personal use only. Please don’t share, sell, or post these items as your own.
Our printable designs that are formatted as PDF files are locked and cannot be edited on your computer.
We know you won’t break the rules, but if you do, we have a not-so-nice attorney that you’ll be hearing from.

DESIGN ACCURACY

We try very hard to be perfect, but sometimes we make a mistake when transferring personalized information. If it’s a digital item, just send us an email at orders@pineapplepaperco.com and we’ll fix it right up!
However, if the item you ordered is PRINTED stationery (the kind you receive as a physical item)–you will receive a digital proof before it heads off to the professional printer. Your approval is required before we can send it to the printer. If you approve it, any errors are your responsibility and any changes will have additional fees and processing/shipping times, as applicable.

COLORS

The colors you see on your computer screen may be slightly different when you print them out. This is dependent on many factors, including type of paper, the type of printer, etc. We try very hard to make them as accurate as possible, but it is something that is inherently hard to control. All of our designs are tested on a laser printer, on cardstock. All invitations and cards are Professionally Printed on 110# Smooth Cardstock unless otherwise discussed. Other papers will incur additional fees. If you have any questions, shoot us an email at info@pineapplepaperco.com and we will help as best we can!

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